Standing Firm, Standing Tall

Abraham Lincoln famously said “Put your feet in the right place and stand firm” – which sounds like sound and wise counsel. So exactly how do you do that? How do you know where the ‘right place’ is for you and how do you ‘stand firm’ when facing a difficult conversation and someone who is resistant or persuasive and who is standing equally as firm?!

According to the CMI (Chartered Management Institute) the conversations we face at work are the most difficult and the ones that we find most tricky are about pay, a colleague’s inappropriate behaviour or giving someone feedback on poor performance

They go on to say that 57% of us would do almost anything to avoid having a difficult conversation, 43% of senior managers admit to losing their temper and shouting and 40% have admitted to panicking and telling a lie

All of which is not surprising when 80% of managers said that, whilst they face a difficult conversation once a month, they have had no formal training on how to tackle them

In this session we will:

  • Take a look at the structure of a difficult conversation and how to prepare yourself
  • Explore how to look someone in the eye and provide them with honest, constructive feedback
  • Identify different options and approaches; and how to select the one that is right for you
  • Discuss the differences between being passive, assertive and aggressive; and how to get it right

 

To book your place for the half-day Taster Topic running on 11 May 2017

To chat to us about running this session within your organisation